Frequently Asked Questions
Welcome to up777's FAQ Page
Here you'll find clear and straightforward answers to the most frequently asked questions about playing on mobile, making deposits and withdrawals, live dealer games, and support.
up777 is a reliable online betting and casino platform for players in Bangladesh. This FAQ page is designed so both new and experienced players can find answers quickly. From using the site on a mobile browser, to depositing via bKash or Nagad, joining a live dealer table, or reaching the support team — detailed information on every topic is laid out below. If you can't find an answer to your question, you can reach us via our 24/7 live chat or email.
All FAQs
Browse questions by category and read the answers directly. If anything is unclear, let us know on live chat.
Mobile Use
Yes, up777 is fully optimized for mobile browsers. You can log in and play all types of games normally from any modern browser — Chrome, Firefox, Samsung Internet, or Safari. No separate app download is needed. Pages are perfectly laid out for small screens, so you won't need to scroll sideways or zoom in.
up777 works well on any smartphone or tablet running Android 7.0 or above, or iOS 12 or above. Slots and live casino games run smoothly even on budget Android phones, because the site is built for low data usage. Just make sure your browser is up to date.
On Android, open Chrome and go to up777.bar, then select "Add to Home screen" from the three-dot menu at the top. On iOS, tap the share icon in Safari and choose "Add to Home Screen". After that you can open the site directly from your home screen, just like using an app.
First, clear your browser's cache and cookies. On Android Chrome, go to Settings → Privacy → Clear browsing data; on iOS Safari, go to the Settings app → Safari → Clear History and Website Data. Then reload the page. If the problem continues, check your internet connection or try a different browser.
Most games keep running as long as the browser tab is active. However, if the screen locks or the browser goes to the background, some live streams may disconnect. Just reopen the tab and refresh to return to your session — your balance stays safe. For the best experience, keep your screen on while playing.
Contact & Support
up777's support team is active 24 hours a day, 7 days a week. You can get help at 2 AM, early in the morning, or on public holidays. You can reach out at any time according to Bangladesh Standard Time (BST, UTC+6).
There are two ways to get help. First, the site's live chat — the fastest option, usually connecting within a few minutes. Second, email: [email protected] — the right channel when you need to describe a detailed issue or send documents. Both channels offer support in Bengali and English.
For a faster resolution, keep the following on hand: the email or phone number linked to your account, the approximate time the issue occurred (BST), the amount and method of the transaction involved (e.g. bKash or Nagad), and a screenshot if possible. This helps the team identify your issue quickly.
You can communicate entirely in Bengali — both on live chat and by email. English support is also available, but Bengali is given priority with Bangladeshi players in mind. Contact us whichever way you feel most comfortable.
Support is available for account registration and login issues, deposits not going through or withdrawal delays, questions about bonuses and promotions, games not loading, password recovery, and all responsible gaming matters. Feel free to reach out with any question.
How to Deposit
Log in to your account and go to the deposit page, select Nagad as the payment method, and enter the amount. The site will provide a Nagad number. Use "Send Money" from your Nagad app and enter the payment reference number in the designated field on the site. The minimum deposit amount is ৳500.
Currently you can deposit using four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳500 for all methods, and the process is simple and fast. Use whichever mobile wallet you prefer.
The minimum deposit amount is ৳500 for every payment method. This applies to bKash, Nagad, Rocket, and Upay alike. Transactions below this amount will not go through, so make sure you send the correct amount.
Select bKash on the deposit page and enter the amount. Use "Send Money" from your bKash app to the bKash number shown on screen. After sending, submit the transaction ID you receive to the site. Your account balance will be updated within a few minutes.
The balance usually updates within a few minutes. If it hasn't arrived after waiting more than ten minutes, save the confirmation message from your mobile wallet and contact live chat immediately. Providing the transaction ID and the time you sent the payment will allow the team to verify it quickly.
Yes, Rocket is Dutch-Bangla Bank's mobile wallet service. You can use it for both deposits and withdrawals. Withdrawals from up777 via Rocket generally take 10–45 minutes — however, the minimum withdrawal amount is ৳800.
Live Dealer Games
Live tables come with a range of betting limits — some tables are suited for small bets and others for high rollers. You can generally start with very modest bets. The specific betting range for each table is shown in the game lobby, so you can choose a table that fits your budget before joining.
In Baccarat, you bet on "Player", "Banker", or "Tie". Each side is dealt two cards; the side whose points are closest to 9 wins. The face value of the card is its point value, but 10s and face cards are worth zero. The rules are straightforward and you can start playing without knowing any strategy.
Yes, up777's live casino games run well on mobile. The dealer's video stream, table layout, and betting buttons are all optimized for touchscreens. For the best experience, use a stable Wi-Fi or 4G connection, as live streaming uses more data.
Teen Patti is a three-card game where you need to beat the dealer with the best hand (Trail, Pure Sequence, Sequence, Color, Pair, High Card). Andar Bahar is even simpler — one card is turned face up and you bet on whether the matching card will land in the "Andar" (inner) pile or the "Bahar" (outer) pile. Both are familiar South Asian games and are well suited for beginners.
Yes, in a live dealer game a trained human dealer runs the game from a studio on camera, and you watch it in a real-time video stream. Instead of computer-generated graphics, real cards, chips, and roulette wheels are used. You can also chat with the dealer through the chat box.
The up777 live casino lobby offers various table games including Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, Andar Bahar, and Sic Bo. Tables from Evolution Gaming, Ezugi, and other well-known providers are available in multiple languages and betting ranges. New games are added regularly.
Didn't find the answer you were looking for?
Our support team is by your side 24/7 — in Bengali or English, on live chat or by email.